Senior leader with 14+ years of experience in financial services, combining product strategy, team leadership, and a strong focus on how organisations work together to deliver value to customers. Recognised for bringing clarity in complex environments, aligning stakeholders across Product, Sales, Support, and Operations, and turning strategy into practical, executable actions. Pragmatic and data-informed, with a structured approach to problem-solving and decision-making. Particularly motivated by roles that combine people leadership, cross-functional collaboration, and continuous improvement of how teams operate.
Senior Market Manager
Head of Market Management — Data & Services
Led a team of 5 Senior Market Managers, driving global data product strategy across multiple domains, ensuring alignment between customer needs, regulatory environment, business priorities, and execution.
- Brought structure and alignment within a senior team, standardising ways of working and collaboration with leadership and rest of the organisation
- Led a cross-functional initiative (20+ stakeholders across various organisations) to define strategy and investment priorities for Payment Preparation services development
- Integrated customer insights and market analysis to inform product direction and improve overall future payment preparation customer journey experience
- Acted as a bridge between all involved functions to align priorities and improve delivery effectiveness and reported periodically on programme progress to senior leadership
- Provided structured analysis and recommendations to senior and C-level leadership to support decision-making
Product Management Chapter Lead
Data & Services
Led a team of 7 Product Managers and Product Owners, strengthening and harmonising product management practices, team development, and collaboration across the organisation.
- Improved consistency and prioritisation principles across team members, with a stronger focus on customer value and delivery outcomes
- Strengthened collaboration best-practices with Sales, Support, Operations and Customers, improving alignment across the customer lifecycle
- Developed a high-performing team through coaching, feedback, and hands-on support
- Brought clarity and structure in a complex Agile transformation context, supporting team in their adaptation, decision-making and execution
Senior Product Manager
Reference Data — Data & Services
Co-managed a €60M+ reference data portfolio, leading product strategy and lifecycle management with a focus on customer experience and retention while looking for efficiency gains.
- Monitored product performance using KPIs, customer feedback (NPS, consultations), and sales insights to inform roadmap decisions and product and experience improvements
- Acted as key interface between Product, IT, Sales, and Support teams to align on customer needs and issue resolution
- Enabled Sales and Support teams through onboarding and training sessions, improving consistency in customer interactions and creating consistent customer feedback loop
- Contributed to SLA definition, acted as escalation point for complex customer issues, working with Support teams to resolve them and identify recurring pain points to address structurally
- Negotiated partnerships with strategic financial data providers for offering evolution
- Delivered competitive analysis and market insights shaping investment decisions
- Represented the portfolio in industry conferences and produced thought leadership material
Product Manager
Business Intelligence
Led major analytics platform migration and customer onboarding
Marketing Project Manager
Securities Markets
Developed business case and launched Board approved market development solution
Young Graduate
Programme
Rotation across Marketing and Sales divisions — Internship Human Rights Without Frontiers (2010)
In progress — 2026
ITIL 4 Foundations
Certification in progress
2025
Senior Leadership Programme
Centre for Creative Leadership
2020
Agile Bootcamp
2016
PRINCE2 Certification
B2B Learning
2015
Product Management Certification
Product Focus
2011
Master's Degree in Political Sciences
UCLouvain — International Relations / Diplomacy · Minor: Gender Studies
Erasmus — University of Geneva
Career Development Initiative
Swift — 2025
Co-developed a company-wide career self-assessment tool supporting employee development
Voluntary Programme Management
Swift — 2011–2016
Co-managed a €70K annual budget encouraging staff philanthropic initiatives, in line with ESG priorities
Internship
Human Rights Without Frontiers — 2010
Advocacy with the European Parliament